Module 1 Information Systems in Business : Introduction, The real world of Information Systems, Networks, What you need to know, The fundamental role of IS in business, Trends in IS, Managerial challenges of IT. System Concepts : A foundation, Components of an Information System, Information System Resources, Information System activities, Recognizing Information Systems. Fundamentals of strategic advantages : Strategic IT, Competitive strategy concepts, The competitive advantage of IT, Strategic uses of IT, Building a customer-focused business, The value chain and strategic IS, Reengineering business processes, Becoming an agile company Creating a virtual company, Building a knowledge creating company. (Chapter - 1) Module 2 Enterprise Business Systems : Introduction, Cross-functional enterprise applications, Enterprise application integration, Transaction processing systems, Enterprise collaboration systems. Functional Business Systems : Introduction, Marketing systems, Manufacturing systems, Human resource systems, Accounting systems, Financial management systems. (Chapter - 2) Module 3 Customer relationship management : Introduction, What is CRM ? The three phases of CRM, Benefits and challenges of CRM, Trends in CRM Enterprise resource planning : Introduction, What is ERP ? Benefits and challenges of ERP, Trends in ERP. Supply chain Management : Introduction, What is SCM ? The role of SCM, Benefits and challenges of SCM, Trends in SCM. (Chapter - 3) Module 4 Electronic commerce fundamentals : Introduction, The scope of ecommerce, Essential e-commerce, processes, Electronic payment processes. e-Commerce applications and issues : E-commerce application trends, Business-to-Consumer e-commerce, Web store requirements, Business-to-Business e-commerce, e-commerce marketplaces, Clicks and bricks in ecommerce. (Chapter - 4) Module 5 Decision support in business : Introduction, Decision support trends, Decision support systems (DSS), Management Information Systems, Online analytical processing, Using DSS, Executive information systems, Enterprise portals and decision support, Knowledge management systems, Business and Artificial Intelligence (AI), An overview of AI, Expert systems. (Chapter - 5)
