UNIT - I Quality in Construction a) Quality- Various definitions and interpretation. Importance of quality on a project in the context of global challenges, Factors affecting quality of construction, Reasons for poor quality and measures to overcome, Contribution of various Quality Gurus(Juran, Deming, Crossby, Ishikawa). b) Evolution of TQM- QC, TQC, QA, QMS, TQM. (Chapter - 1) UNIT - II : TQM & Six Sigma a) TQM- Necessity, advantages , 7QC tools, Quality Function Deployment (QFD). b) Six sigma- Importance, levels. c) Defects & it's classification in construction. Measures to prevent and rectify defects. (Chapter - 2) UNIT - III : ISO & Quality Manual a) Study of ISO 9001 principles. b) Quality manual- Importance, contents, documentation. Importance of check-lists in achieving quality. Typical checklist for concreting activity, formwork activity, steel reinforcement activity. c) Corrective and Preventive actions, Conformity and NC reports. (Chapter - 3) UNIT - IV : Management Control & Certifications a) Benchmarking in TQM, Kaizen in TQM., b) Quality Circle., c) Categories of cost of Quality. ' d) CONQAS, CIDC-CQRA certifications. (Chapter - 4) UNIT - V : Techniques in TQM Implementation and awards a) 5 'S' techniques. b) Kaizen. c) Failure Mode Effect Analysis (FMEA). d) Zero Defects. e) National and International quality awards- Rajeev Gandhi Award, Jamuna Ial Bajaj Award, Golden Peacock Award, Deming Prize, Malcolm Baldrize award. (Chapter - 5) UNIT - VI : MIS a) Introduction to Management Information systems (MIS) Overview, Definition. b) MIS and decision support systems, Information resources, Management subsystems of MIS, MIS based on management activity whether for operational control, management control, strategic control. c) Study of an MIS for a construction organization associated with building works. (Chapter - 6)
