Unit - I : Decision Making and Decision Support Systems The role of computerized support for decision making and its importance, Types of decisions managers face, and the process through which they make decisions. Decision making styles, the four stages of Simon's decision making process, and common strategies and approaches of decision makers. The role of Decision Support Systems (DSS), its main components, the various DSS types and classification, and how DSS have changed over time. How DSS supports each phase of decision making and summarize the evolution of DSS applications, and on how they have changed over time. (Chapter - 1) Unit - II : Business Intelligence Concepts and Platform Capabilities Definition of business intelligence (BI), BI architecture, and its components, and relation with DSS. The main components of BI Platforms, their capabilities, and the competitive landscape of BI Platforms. The building blocks of business reports, the types of business reports, and components and structure of business reporting systems. Role of Mathematical model in BI, Factors Responsible for successful BI Project, Obstacles to Business Intelligence in an Organization, Different types of OLAP and their applications, and the differences between OLAP and OLTP . (Chapter - 2) Unit - III : Data Visualization and Dashboard Design The top job responsibilities of BI analysts by focusing on creating data visualizations and dashboards. The importance of data visualization and different types of data that can be visually represented, The types of basic and composite charts. This will help you to determine which visualization is most effective to display data for a given data set, and to identify best practices for designing data visualizations. Common characteristics of dashboards, the types of dashboards, and the list attributes of metrics usually included in dashboards. The guidelines for designing dashboard and the common pitfalls of dashboard design. (Chapter - 3) Unit - IV : Business Performance Management Systems This module focuses on how BI is used for Business Performance Management (BPM). The main components of BPM as well as the four phases of BPM cycle and how organizations typically deploy BPM. The purpose of Performance Measurement System and how organizations need to define the key performance indicators (KPIs) for their performance management system. Four balanced scorecards perspectives and the differences between dashboards and scorecards. The benefits of using balanced scorecards versus using Six Sigma in a performance measurement system. (Chapter - 4) Unit - V : Role of Business Intelligence and Analytics in Business The role of visual and business analytics (BA) in BI and how various forms of BA are supported in practice. ERP and Business Intelligence, BI Applications in CRM, BI Applications in Marketing, BI Applications in Logistics and Production, Role of BI in Finance, BI Applications in Banking, BI Applications in Telecommunications, BI Applications in Fraud Detection, BI Applications in Retail Industry. (Chapter - 5) Unit - VI : BI Maturity, Strategy and Modern Trends in BI BI maturity and strategy. Different levels of BI maturity, the factors that impact BI maturity within an organization, and the main challenges and the potential solutions for a pervasive BI maturity within an organization. The critical success factors for implementing a BI strategy, BI framework, and BI implementation targets. Open Source BI. Big Data Systems, Social BI systems, Geographic BI systems. Customer Experience based BI. (Chapter - 6)
