Syllabus Introduction to Business Systems - [CW3401] UNIT I OVERVIEW OF BUSINESS SYSTEM Business environmental factors - Internal and External. System approach of management Process - Input for the business, Transformational process and output. Objectives of the business system. System model of business management. Management functions - Planning, Organising, Staffing, Directing and Controlling. (Chapter - 1) UNIT II OUTLINE OF BUSINESS ORGANIZATION Types of Business organization - Sole proprietorship, partnership, company-public and private sector enterprises, Multinational and Global companies. Managing Global environment. Management levels and types. (Chapter - 2) UNIT III FUNCTIONS OF BUSINESS Functions and Objectives - Production, Marketing, Finance, Human Resource, quality control and Research & development. (Chapter - 3) UNIT IV MEASURING BUSINESS PERFORMANCE AND CONTROL PROCESS Key performance indicators. Financial statement analysis- Cash flow analysis, ROI, working capital, cost volume profit analysis. Customer - satisfaction Retention and acquisition. Employee Performance - Benchmarking, employee retention. Controlling Techniques - Budgetary and Non-Budgetary control measures. (Chapter - 4) UNIT V COMPUTER APPLICATIONS IN BUSINESS Introduction to business Software- Enterprise application and Business application. Overview on types of Business software. ERP. Business Intelligence, e-business and e-governance. (Chapter - 5)
