{"product_id":"9789333202336-4","title":"Total Quality Management  for BE Anna University R21 CBCS (Sem-VII\/VIII\/Civil\/Prod. \u0026 ECE\/CSE\/IT\/EEE\/AI\u0026DS\/CS\u0026BS\/CSE(AI\u0026ML)\/Auto.\/CSE(Cyber Security) - Elective Mgmt. - GE3752)","description":"\u003cp\u003eUnit I : Introduction (Chapter - 1) Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention. Unit II : TQM Principles (Chapter - 2) Leadership - Quality Statements, Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating. Unit III : TQM Tools and Techniques I (Chapter - 3) The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types. Unit IV : TQM Tools and Techniques II (Chapter - 4) Quality Circles - Cost of Quality - Quality Function Deployment (QFD) - Taguchi quality loss function - TPM - Concepts, Improvement needs - Performance measures. Unit V : Quality Management System (Chapter - 5) Introduction - Benefits of ISO Registration-ISO 9000 Series of Standards - Sector - Specific Standards - AS 9100, TS16949 and TL 9000-ISO 9001 Requirements - Implementation - Documentation - Internal Audits - Registration - Environmental Management System : Introduction - ISO 14000 Series Standards - Concepts of ISO 14001-Requirements of ISO 14001 - Benefits of EMS.\u003c\/p\u003e","brand":"Technical Publications","offers":[{"title":"Default Title","offer_id":46811206910123,"sku":"11924672439","price":375.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0620\/3355\/9723\/files\/9789333202336_3_b1637256-470d-4294-b707-37b4c88c0271.jpg?v=1777979806","url":"https:\/\/technicalpublications.in\/products\/9789333202336-4","provider":"Technical Publications","version":"1.0","type":"link"}